Fragrant Flame 

We've got you covered with our hassle-free 30-day return policy. You have a whole 30 days from the date you receive your item to request a return.

For a successful return, please make sure your item is in its original packaging, unused and in the same condition as when you received it.

To initiate a return, simply reach out to us at info@fragrantflame.uk.  We're here to assist you. 

Damages and issues can happen, but we've got your back. If your order arrives defective, damaged, or if you receive the wrong item, please inspect it upon delivery and contact us right away. We'll promptly address the issue and make it right for you with either a refund or a replacement.

Please note that returns cannot be accepted for used items, sale items or gift cards.

Once we have received and inspected your return, we'll notify you about the refund approval status. If approved, we'll initiate an automatic refund to your original payment method within 3-5 working days.

Your satisfaction is our priority, and we strive to make the return process as smooth as possible.